Frequently Asked Questions
Shipping FAQ
For domestic shipping, you can track your order by entering the JNE Airwaybill Number on JNE’s tracking page.
For international shipping, you can track your order by entering the tracking number on DHL’s homepage.
Once you have completed your payment, you will have to place another order to buy more items.
You can track your order just by putting your tracking number to X Company website. Or you can contact: Love Anchor or X Company number.
In this case happens, please contact us.
Unfortunately, you can’t exchange your online order at the store. You need to contact us and we will arrange to ship the item to you. However, please be aware that we will only exchange items if the items received by customers are damaged.
Sold out items are available for pre-orders.
You can check Love Anchor’s return and exchange policy.
Pantai Batu Bolong St No.56, Canggu, North Kuta, Badung Regency – Bali 80351
For payment of credit card use we will help check in advance to avoid misuse of credit card (1 – 2 days).
So the estimated product(s) will arrive at the shipping address during 1 – 2 business days in Bali area and up to 5 – 7 days outside of Bali area.
If this case does occur, you can do so within 30 minutes after you ordered. You can contact us by phone 03619091276.
Wholesale FAQ
Yes it's possible, all our sample is ready to purchase at our online store.
There is no MOQ
Yes it's possible, all our samples are ready to purchase at our wholesale page.
Yes, please make a custom order from our Whitelabel selection.
Yes we do international shipping. We also offer free shipping. We can ship locally & international by freight or ocean. International we work with DHL express and UPS. You also can use your DHL express account to ship your order
You can't customize a wholesale order. Customizable orders are available through our Whitelabel page.
Yes you can as long as its following our term condition and return refund policy Please check link below for our return and refund policy.
No you can't. Please following step in our return policy.
 We’ve been in Fashion Production for more than 20 years, we regularly produce for our brand LOVE ANCHOR which sells 1000s of units per month from our flagship store in the heart of Canggu, possibly the busiest shopping complex in Bali. We currently produce for a number international brands in USA, Europe Australia, Scandinavia, Singapore & Japan.
It not possible on a wholesale order. If you would like to put your branding on our items please check our link below to our Whitelabel page.
Yes we can, but additional branding may affect the delivery schedule. Please see our branding options.Â
First step please select & purchase your label and packaging. Second, send your logo to productions@loveanchorcanggu.com make sure you file is either Ai, PDF, CDR, EPS, SVG in Vector format & High resolution
Fashion Production FAQ
Yes we do and the price is Price is $100 USD
-1 hour of in-depth advice and analysis on your Ideas, concept, design, and business model.
-How production works in Bali, and how Love Anchor can help.
-Time Frame process from start until finish
-What to expect & What We can do
-Discuss your design styles & inspiration mood boards
-Discuss Fabric types and supply swatches
-Discuss accessories/embellishments/hardware/applications
-Discuss colorways and print designs
-Anything else you want to ask!
Yes it's possible. Please make sure your design & techpack is ready.
 A single sample cost $500-$2500USD, depending on the style and how complicated it is. We need to produce fully detailed quotations to give you an exact price. We do not guess nor do we mislead you and give you false hopes.
No MOQ
MOQ 200 pcs each design each color you can divide into 5 sizes. For more questions please contact us at productions@loveanchorcanggu.com.
Yes we can, the price is $200 make sure you have your design & tech pack is following our inquiry bellow.
Yes, you can.
Free quotation: only approximately price
Paid quotation: price $199 / design ( fully detailed information about the production timeline etc, also  this price is valid 30 days if you like to do an order with us.
Yes, we do international shipping worldwide. We also offer free shipping. We can ship locally & international by freight or ocean
international we work with DHL express, ups, FedEx.
Yes, you can, we also sell fabric catalogues and swatch books.
Yes, Sure!
Yes, you can. The price is $500 for each design you want us to modify for you. You will also receive the technical drawings and sewing patterns etc.
From start to finish 1-3 weeks after the deposit received and completed tech pack is received.
From start to finish 4Â weeks after the deposit received.
If it is our fault, we will fix it free of charge. If you want to change the sample to be different than the tech pack already agreed then you will be charged accordingly.
No, you don't need. We will make two TOP samples, one for the customer and one for our production Team. These are vitally important to ensure the first cuts in production are exact to design and accurate to millimeter perfection. We can in some cases hold a video call & go over minor changes without the samples needing to be sent back. If your collections only require minor edits, there'll be no need to remake them.
Full payment for sample order, payment by bank transfer
Transfer fee is customer responsibility.
A deposit of 50% is required for any Bulk order. Payment by Bank or transfer. Balance Payment 50 % before an order is delivered to you.
Transfer fee is customer responsibility.
Yes, your design is safe with us. To protect your designs we both sign an NDA (Non-disclosure agreement). This contract is legally binding & protects your designs from being copied by us, or any of our affiliates.
We've been in Fashion Production for more than 20Â years, we regularly produce for our brand LOVE ANCHOR which sells 1000s of units per month from our flagship store in the heart of Canggu, possibly the busiest shopping complex in Bali. We currently produce for several international brands in the USA, Europe, Australia, Scandinavia, Singapore & Japan.
Love Anchor strives to be as ethical as possible in everything it does, We are a registered company following clear government rules and regulations on minimum wages, holiday pay, bonuses, sick pay, health insurance, work accident insurance and taxes. It is one of the reasons we aren’t always the cheapest brands you might encounter, but we are certainly one of the best.
Yes, we do. We work with a few of the best suppliers of fabric and hardware in Bali.
Yes, we can. We work with established suppliers that have guarantees on fabric in stock. Any special fabric that’s not in stock can be ordered in 1-2 months.
Yes, you can. Branding may affect the time.
Yes, we can. Digital print, screenprint, or wax stamp.
either Ai, PDF, CDR, EPS, SVG in Vector format & High resolution.
The price is $ 200 USDÂ the design & file from you.
Swimwear fabric: from start - finish 1 week,
Other fabric from start - finish 3 week.
Price is USD 250 one colorway.
The time from start - finish 3 week.
Lover Anchor Canggu Jalan pantai batu bolong no 56 C canggu, bali
White Label FAQ
Yes it's possible, all our sample is ready to purchase at our online store.
No MOQ.
Yes, we do! To able to see and select also touch & feel the texture of the fabrics please click the link below check our fabric catalogue page.
Please click the link below to our starter kit swimwear package.
Yes, we ship orders worldwide. We also offer free shipping for local customer. We can ship locally & international by freight or ocean. international we work with DHL express, ups. You also can use your DHL express account to ship your order.
Yes, please check out out Fashion Production page.Â
From start to finish 2-4 weeks, dependent on volume.
Balance Payment 50% before an order is delivered to you.
Transfer fee is customer responsibility.
No, you can't, but we already prepare options in some of the most famous motif that you can choose from.
The second step is to send your logo to productions@loveanchorcanggu.com make sure your file is either Ai, PDF, CDR, EPS, SVG in Vector format & High.
Love Anchor is located at Canggu Jalan pantai batu bolong no 56 C Canggu, Bali.
Branded Labels and Packaging FAQ
Another material minimum order is 500 pcs time 1 week.
We have two option material paper or fabric, paper MOQ 500 pcs / design time 3 days and Fabric minimum 100 pcs time 1 week.
We have two different types of print digital or hand printing, digital MOQ is 500 pcs/ design and hand printing MOQ is 500 pcs / design.
We what packaging you want.
We can ship locally & international by freight or ocean.
international we work with DHL express, UPS.
You also can use your DHL express account to ship your order.
Love Anchor is located at Canggu Jalan pantai batu bolong no 56 C Canggu, Bali.
Online Store FAQ
Yes, we do international shipping worldwide. We also offer free shipping.
We can ship locally & international by freight or ocean.
international we work with DHL express, ups.
You also can use your DHL express account to ship your order.
Yes you can as long as it's following our term and conditions in our return & refund policy
Please check the link below for our return & refund policy.
No, you can't
Please follow the step in our return policy.