Frequently Asked Questions

Shipping FAQ

How can I track my order?

For domestic shipping, you can track your order by entering the JNE Airwaybill Number on JNE’s tracking page.

For international shipping, you can track your order by entering the tracking number on DHL’s homepage.

I have completed my payment, can I add more items and shipped together with my first order?

Once you have completed your payment, you will have to place another order to buy more items.

I haven’t received my order, what should I do?

You can track your order just by putting your tracking number to X Company website. Or you can contact: Love Anchor or X Company number.

An item is missing in my order, who should I contact?

In this case happens, please contact us.

Can I exchange my order at your store?

Unfortunately, you can’t exchange your online order at the store. You need to contact us and we will arrange to ship the item to you. However, please be aware that we will only exchange items if the items received by customers are damaged.

Can I order sold out items?

Sold out items are available for pre-orders.

What is the return and exchange policy?

You can check Love Anchor’s return and exchange policy.

Where is Love Anchor store located?

Pantai Batu Bolong St No.56, Canggu, North Kuta, Badung Regency – Bali 80351

How long will the shipping take after we place an order?

For payment of credit card use we will help check in advance to avoid misuse of credit card (1 – 2 days).
So the estimated product(s) will arrive at the shipping address during 1 – 2 business days in Bali area and up to 5 – 7 days outside of Bali area.

Can I change or cancel my order?

If this case does occur, you can do so within 30 minutes after you ordered. You can contact us by phone 03619091276.


Wholesale FAQ

I want to buy a sample, before starting wholesale order, is that possible?

Yes it's possible, all our sample is ready to purchase at our online store.

What is the Minimum Order Quantity to purchase samples?

There is no MOQ

I received the sample, how do I start my wholesale order?

Yes it's possible, all our samples are ready to purchase at our wholesale page.

I received my sample purchase but I want to use another fabric, do you have any other options or selection fabric that I can pick ?

Yes, please make a custom order from our Whitelabel selection.

Do you ship internationally?

Yes we do international shipping. We also offer free shipping. We can ship locally & international by freight or ocean. International we work with DHL express and UPS. You also can use your DHL express account to ship your order

Can I use your designs and customize them with other  swimwear fabric?

You can't customize a wholesale order. Customizable orders are available through our Whitelabel page.

 Can I return my order?

Yes you can as long as its following our term condition and  return refund policy Please check link below for our return and refund policy.

Can I just come to the store and swap the order?

No you can't. Please following step in our return policy.

May I know more about your manufacturing services?

 We’ve been in Fashion Production for more than 20 years, we regularly produce for our brand LOVE ANCHOR which sells 1000s of units per month from our flagship store in the heart of Canggu, possibly the busiest shopping complex in Bali. We currently produce for a number international brands in USA, Europe  Australia, Scandinavia, Singapore & Japan.

I want to put branding on my wholesale order is that possible?

It not possible on a wholesale order. If you would like to put your branding on our items please check our link below to our Whitelabel page.

I want to put branding on my packaging  product. But i don't have it ready. Can you help organize for me?

Yes we can, but additional branding may affect the delivery schedule. Please see our branding options

How  do I send my logo if I want to put branding on packaging?

First step please select & purchase your label and packaging. Second, send your logo to productions@loveanchorcanggu.com  make sure you file is either Ai, PDF, CDR, EPS, SVG in Vector format & High resolution

Fashion Production FAQ

I'm totally new to this and need some help. Do you offer a consultation call?

Yes we do and the price is Price is $100 USD

What do I get in a consultation call?

-1 hour of in-depth advice and analysis on your Ideas, concept, design, and business model.

-How production works in Bali, and how Love Anchor can help.

-Time Frame process from start until finish

-What to expect & What We can do

-Discuss your design styles & inspiration mood boards

-Discuss Fabric types and supply swatches

-Discuss accessories/embellishments/hardware/applications

-Discuss colorways and print designs

-Anything else you want to ask!

I want to make a sample, is that possible?

Yes it's possible. Please make sure your design & techpack is ready.

 How much to make samples from scratch?

 A single sample cost $500-$2500USD, depending on the style and how complicated it is. We need to produce fully detailed quotations to give you an exact price. We do not guess nor do we mislead you and give you false hopes.

What is the MOQ to make samples? 

No MOQ

When my sample is done, what is the MOQ  bulk production for my sample design?

MOQ 200 pcs each design each color you can divide into 5 sizes. For more questions please contact us at productions@loveanchorcanggu.com.

I want to start making samples from my design but I don't have a tech pack can you help me to make it?

Yes we can, the price is $200 make sure you have your design &  tech pack  is following our inquiry  bellow.

Can I get a quotation price for my design?

Yes, you can.
Free quotation: only approximately price
Paid quotation: price $199 / design ( fully detailed information about the production timeline etc, also   this price is valid 30 days if you like to do an order with us.

Do you ship internationally?

Yes, we do international shipping worldwide. We also offer free shipping. We can ship locally & international by freight or ocean
international we work with DHL express, ups, FedEx.

Can I get swatch fabric?

Yes, you can, we also sell fabric catalogues and swatch books.

Can I use your size chart?

Yes, Sure!

Can I use your designs and customize them?

Yes, you can. The price is $500 for each design you want us to modify for you. You will also receive the technical drawings and sewing patterns etc.

How long to make a sample?

From start to finish 1-3 weeks after the deposit received and completed  tech pack is received.

How long does the production take?

From start to finish 4  weeks after the deposit received.

If the sample is wrong can I revise it? Is it free of charge?

If it is our fault, we will fix it free of charge. If you want to change the sample to be different than the tech pack already agreed then you will be charged accordingly.

Do I need to send a sample back to you?

No, you don't need. We will make two TOP samples, one for the customer and one for our production Team. These are vitally important to ensure the first cuts in production are exact to design and accurate to millimeter perfection. We can in some cases hold a video call & go over minor changes without the samples needing to be sent back. If your collections only require minor edits, there'll be no need to remake them.

How do I make the payment if I order a sample?

Full payment for sample order, payment by bank transfer
Transfer fee is customer responsibility.

How do we make the payment if I order a bulk order MOQ?

A deposit of 50% is required for any Bulk order. Payment by Bank or transfer. Balance Payment 50 % before an order is delivered to you.
Transfer fee is customer responsibility.

Is my design safe with your team?

Yes, your design is safe with us. To protect your designs we both sign an NDA (Non-disclosure agreement). This contract is legally binding & protects your designs from being copied by us, or any of our affiliates.

May I know more about your manufacturer?

We've been in Fashion Production for more than 20  years, we regularly produce for our brand LOVE ANCHOR which sells 1000s of units per month from our flagship store in the heart of Canggu, possibly the busiest shopping complex in Bali. We currently produce for several international brands in the USA, Europe, Australia, Scandinavia, Singapore & Japan.

How Ethical are you?

Love Anchor strives to be as ethical as possible in everything it does, We are a registered company following clear government rules and regulations on minimum wages, holiday pay, bonuses, sick pay, health insurance, work accident insurance and taxes. It is one of the reasons we aren’t always the cheapest brands you might encounter, but we are certainly one of the best.

Can you source the fabric and hardware for me?

Yes, we do. We work with a few of the best suppliers of fabric and hardware in Bali.

Can you import some material for us if not available in Bali?

Yes, we can. We work with established suppliers that have guarantees on fabric in stock. Any special fabric that’s not in stock can be ordered in 1-2 months.

Can I put my brand in accessories?

Yes, you can. Branding may affect the time.

Can I customize the print?

Yes, we can. Digital print, screenprint, or wax stamp.

What file should I send if I want to customize a print sample?

either Ai, PDF, CDR, EPS, SVG in Vector format & High resolution.

How much is the price to order a sample digital print?

The price is $ 200 USD  the design & file from you.

How long to make a sample digital print?

Swimwear fabric: from start - finish 1 week,
Other fabric from start - finish 3 week.

How much is the price for order sample hand screen printing?

Price is USD 250 one colorway.

How long to make a sample from hand wax?

The time from start - finish  3 week.

Where can I visit you in Bali?

Lover Anchor Canggu Jalan pantai batu bolong no 56 C canggu, bali


White Label FAQ

I want to buy a sample, before starting bulk order, is that possible?

Yes it's possible, all our sample is ready to purchase at our online store.

What is the MOQ to purchase a sample?

No MOQ.

I received my sample purchase but I want to use another fabric, do you have any other options or selection fabric that I can pick?

Yes, we do! To able to see and select also touch & feel the texture of the fabrics please click the link below check our fabric catalogue page.

Do you sell starter kits for swimwear or resort wear?

Please click the link below to our starter kit swimwear package.

 Do you ship internationally?

Yes, we ship orders worldwide. We also offer free shipping for local customer. We can ship locally & international by freight or ocean. international we work with DHL express, ups. You also can use your DHL express account to ship your order.

Can I use your designs and customize them?

Yes, please check out out Fashion Production page

How long does the production take?

From start to finish 2-4 weeks, dependent on volume.

Can I return my order?
Yes you can as long as it's following our term condition and return & refund policy
     How do we make the payment if I order a bulk order MOQ?
    A deposit of 50% is required for any Bulk order. Payment by Bank or transfer.
    Balance Payment 50% before an order is delivered to you.
    Transfer fee is customer responsibility.
      Can I put my brand in accessories on my sample purchase?
      No, you can't. Please check out our branding options.
         Can I customize the print?

        No, you can't, but we already prepare options in some of the most famous motif that you can choose from.

        I want to put branding on my packaging product. But I don't have it ready. Can you help organize this for me?
        Yes we can, but our branding services will affect the delivery time. 
          Can I put branding on my packaging?
          Yes, you can! Please check out our branding options.
            How do I send my logo if I want to put branding on the tag and packaging?
            The first step is to please select & purchase your label and packaging.
            The second step is to send your logo to productions@loveanchorcanggu.com  make sure your file is either Ai, PDF, CDR, EPS, SVG in Vector format & High.
              Where can I visit you in Bali?

              Branded Labels & Packaging FAQ

              Can I put my logo on my order?
              Yes, you can! Send us your branding file then we will make the quotation.
                What is the MOQ of a new branding label, size, tag label, washing label?
                The MOQ is depended on the label material you use, hand-printed cotton ribbon, hand-printed satin ribbon, woven label, hand-printed label, heat stamp label, embroidery. Woven label minimum order 6000 pcs / design time 4 weeks.
                Another material minimum order is 500  pcs  time 1 week.
                  What is the MOQ of a new swing ticket/tag?
                  The MOQ is dependent, the material you use and the print style you want.
                  We have two option material paper or fabric, paper MOQ 500 pcs / design time  3 days and Fabric minimum 100 pcs time 1 week.
                  We have two different types of print digital or hand printing, digital MOQ is 500 pcs/ design  and hand printing MOQ is 500 pcs / design.
                  Does my order will Can I order my packaging and what is the MOQ?
                  Yes, you can!
                  We what packaging you want.
                  Do you ship internationally?
                  Yes, we do international shipping worldwide. We also offer free shipping.
                  We can ship locally & international by freight or ocean.
                  international we work with DHL express, UPS.
                  You also can use your DHL express account to ship your order.
                    Can I return my order?
                    Yes you can as long as it's following our term and conditions in our return & refund policy.
                      Can I just come to the store and swap the order?
                      No, you can't!
                      Please read the condition in our return and refund policy.
                        Where can I visit you in Bali?

                        Online Store FAQ

                        Do you ship internationally?

                        Yes, we do international shipping worldwide. We also offer free shipping.
                        We can ship locally & international by freight or ocean.
                        international we work with DHL express, ups.
                        You also can use your DHL express account to ship your order.

                        Can I return my order?

                        Yes you can as long as it's following our term and conditions in our return & refund policy
                        Please check the link below for our return & refund policy.

                        Can I just come to the store and swap the order?

                        No, you can't
                        Please follow the step in our return policy.

                        Where can I visit you in Bali?